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Do Not Call (DNC) Policy

Effective Date: January 30, 2025

COMPLIANCE WITH TELEPHONE CONSUMER PROTECTION ACT (TCPA)

First Claimz fully complies with the Telephone Consumer Protection Act (TCPA), the Federal Trade Commission's Telemarketing Sales Rule, and all applicable state Do Not Call regulations. This policy outlines our practices regarding telemarketing calls, text messages, and your rights as a consumer.

First Claimz respects your privacy and your right to control communications you receive from us. This Do Not Call Policy ("DNC Policy") explains how we comply with federal and state Do Not Call laws and regulations, and how you can manage your communication preferences with us.

Our Commitment to Do Not Call Compliance

Federal Compliance

We strictly adhere to the Telephone Consumer Protection Act (TCPA) and Federal Trade Commission regulations

State Compliance

We comply with all state-specific Do Not Call laws and regulations in all 50 states

Internal DNC Registry

We maintain our own internal Do Not Call list and honor all requests within 30 days

Employee Training

All employees and representatives are trained on DNC compliance requirements

Types of Communications Covered

Telephone Calls

  • Live telemarketing calls
  • Pre-recorded/automated calls
  • Informational calls about our services

Text Messages (SMS)

  • Marketing text messages
  • Automated text alerts
  • Informational text updates

Fax Communications

  • Marketing faxes
  • Promotional fax materials
  • Informational fax communications

Exempt Communications

The following types of communications are generally exempt from Do Not Call requirements:

  • Calls made with your prior express written consent
  • Non-telemarketing calls (customer service, billing, account updates)
  • Calls regarding existing business relationships (within 18 months of last transaction)
  • Calls made in response to your specific request or inquiry
  • Emergency or urgent health/safety related communications

How to Opt-Out of Communications

1

During Any Call

Simply tell our representative that you wish to be placed on our Do Not Call list. We will:

  • Immediately stop the current call
  • Add your number to our internal DNC list within 24 hours
  • Confirm your request in writing if requested
2

Via Email

Send an email to dnc@firstclaimz.us with:

  • Your full name
  • Phone number(s) to be added
  • "Do Not Call Request" in the subject line

We will confirm your request within 3 business days.

Text Message Opt-Out

To stop receiving text messages from First Claimz:

STOP

Reply STOP to any text message we send you

HELP

Reply HELP for assistance or to contact customer service

Standard message and data rates may apply. You will receive one final confirmation text after opting out.

National Do Not Call Registry

Federal Do Not Call Registry

First Claimz purchases and scrubs against the National Do Not Call Registry maintained by the Federal Trade Commission. We will not make telemarketing calls to any phone number registered on the National Do Not Call Registry, unless:

You have given us prior express written consent
We have an established business relationship with you
You have made a specific inquiry to us within the last 90 days

How to Register Your Number

To add your number to the National Do Not Call Registry:

Online

Visit www.donotcall.gov

By Phone

Call 1-888-382-1222 from the phone you wish to register

Note: Registration is free and permanent. Your number will not be removed unless you request its removal.

Processing Time and Duration

Immediate Action

Your request will be processed immediately upon receipt. Telemarketing calls will stop as soon as your request is entered into our system.

30-Day Compliance Window

By law, we have up to 30 days to fully process your request and ensure all calling ceases. In practice, we typically complete processing within 3-5 business days.

Permanent Registration

Once you are added to our Do Not Call list, your number will remain on the list indefinitely. You do not need to renew your request.

Re-establishing Contact

If you later decide you want to receive communications from us, you must provide explicit written consent to be removed from our DNC list.

State-Specific Requirements

States with Additional Requirements

The following states have additional Do Not Call requirements beyond federal law:

California California Do Not Call Act
Florida Florida Telemarketing Act
Texas Texas Do Not Call List
New York NY Telemarketing Registration
Pennsylvania PA Telemarketer Registration Act
Illinois Illinois Automatic Telephone Dialers Act

Our Compliance Commitment

First Claimz maintains compliance with all state-specific Do Not Call regulations. We:

  • Regularly update our compliance procedures based on state law changes
  • Maintain separate state DNC lists where required
  • Register with state authorities as required by law
  • Pay all required state fees and maintain proper documentation

Prior Express Written Consent

What to Do If You Receive an Unwanted Call

1

Inform the Caller

Clearly state that you wish to be placed on their Do Not Call list

2

Document the Call

Note the date, time, phone number, and name of the caller if provided

3

Contact Us

If the call was from First Claimz, contact us immediately at complaints@firstclaimz.us

4

Report Violations

If calls continue after 30 days, you may file a complaint with the FTC at www.ftc.gov

Consequences of Violations

If First Claimz inadvertently contacts you after you've requested to be on our DNC list:

  • We will immediately investigate the cause
  • We will take corrective action to prevent recurrence
  • We will provide written confirmation of our actions
  • You may be entitled to statutory damages under the TCPA

Contact Information

DNC Compliance Email

dnc@firstclaimz.us

For Do Not Call requests and inquiries

Policy Updates

This Do Not Call Policy may be updated periodically to reflect changes in laws, regulations, or our business practices. The effective date at the top of this page indicates when this policy was last revised.

We encourage you to review this policy regularly to stay informed about your rights and our practices.

Your Rights Acknowledgment

By using our services or providing your contact information, you acknowledge that you have read and understand this Do Not Call Policy. You understand your rights under the TCPA and state laws, and you know how to exercise those rights.

First Claimz is committed to full compliance with all federal and state Do Not Call regulations. We respect your privacy and your right to control communications from us.

Frequently Asked Questions

Get answers to common questions about motor vehicle accident claims.

How soon after an accident should I contact an attorney?

You should contact an attorney as soon as possible after seeking medical attention. Evidence can disappear quickly, witnesses' memories fade, and insurance companies begin building their case immediately. The sooner we can start investigating, the stronger your case will be.

What if I was partially at fault for the accident?

Many states follow comparative negligence rules, meaning you can still recover damages even if you were partially at fault. Your compensation would be reduced by your percentage of fault. Our attorneys can evaluate your specific situation and advise on the best approach.

How long do motor vehicle accident claims typically take?

Simple cases with clear liability and minor injuries may settle in 3-6 months. More complex cases with serious injuries, disputed liability, or multiple parties can take 1-2 years or longer if litigation is necessary. We work efficiently to resolve claims as quickly as possible while maximizing your compensation.

What damages can I recover in an MVA claim?

You may be entitled to: medical expenses (past and future), lost wages, loss of earning capacity, property damage, pain and suffering, emotional distress, loss of enjoyment of life, and in some cases, punitive damages. Our attorneys will identify all potential damages in your specific case.

Will my case go to trial?

Most motor vehicle accident cases (over 95%) settle before trial. However, we prepare every case as if it will go to trial to maximize settlement leverage. If an insurance company refuses to offer a fair settlement, we are fully prepared to take your case to court and fight for your rights before a judge and jury.